Privacy Policy

Last updated: July 2026

Information We Collect

South Carolina Pest Control collects information that you voluntarily provide when you request our pest control services, request a free inspection or estimate, schedule an appointment, contact us with questions, or participate in promotions or surveys. This information may include your full name, residential or commercial address, email address, telephone number, property details relevant to pest issues, and any specific concerns or instructions you share regarding your pest control needs. We may also collect payment information when you purchase our services, though full credit card details are processed through secure third-party payment processors and are not stored on our servers.

When you visit our website, we automatically collect certain technical information about your device and browsing activity. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other standard web log information. We may also collect information about your general geographic location based on your IP address to help us understand our service area demand and to connect you with the appropriate local service team.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our pest control services. This includes scheduling and performing inspections, treatments, and follow-up services; communicating with you about appointments, service reminders, and treatment results; processing payments and maintaining billing records; responding to your inquiries and customer service requests; and sending you important updates about your service plan or account.

We may also use your information for legitimate business purposes such as analyzing service trends, evaluating the effectiveness of our marketing efforts, developing new services, training our technicians, and ensuring quality control across our operations. With your consent where required by law, we may send you promotional communications about special offers, seasonal pest alerts, or new services that may interest you. You may opt out of marketing communications at any time by following the unsubscribe instructions included in those messages or by contacting us directly.

Data Sharing

South Carolina Pest Control does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in limited circumstances necessary to operate our business and deliver our services. We may share information with trusted service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the specific purposes for which it was disclosed.

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information to enforce our terms of service, protect our rights or property, prevent fraud or illegal activity, or protect the safety of our customers, employees, or the public. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, and we will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and related personal information are typically retained for seven years to support warranty claims, regulatory compliance, and customer service needs. When your information is no longer needed for these purposes, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and recognize you when you return to our site. We use session cookies that expire when you close your browser and persistent cookies that remain on your device for a set period or until you delete them.

We use analytics cookies to collect aggregated data about website usage, which helps us improve our site design and functionality. We may use third-party analytics services that employ cookies to track and report website traffic. You can control cookies through your browser settings and may refuse or delete cookies at any time. Please note that disabling cookies may affect the functionality and availability of certain features on our website.

Third-Party Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by South Carolina Pest Control. This privacy policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access. We use reputable third-party services for functions such as website hosting, online scheduling, payment processing, and customer relationship management, and we select these providers based on their commitment to data security and privacy protection.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us at (888) 239-7622. You may also write to us at our principal place of business in South Carolina. We are committed to addressing your privacy inquiries promptly and will make reasonable efforts to resolve any concerns you may have about our data practices.